Platform & Security
The plumbing that lets the rest exist.
Mobile, interoperability, identity, financial workflows, and the security posture underneath. Built for HIPAA, SOC 2 Type II, and the integrations operators actually need.
5
Sections
46
Features
3
Highlights
01
Mobile
- Staff iOS app — eMAR, eTAR, vital entry, notes with offline mode and barcode scanning
- Staff Android app — same surface, native shell
- Family iOS app
- Family Android app
02
Interoperability
- DIRECT secure messaging
- CCDA structured-data inbound import — auto-create med orders, problems, and allergies on receipt
- Provider Directory API per the CMS Interop Rule
- HIE connectivity for cross-facility patient lookup
- State Medicaid eligibility automatic verification
- State PDMP integration for opioid checks at order entry
- Lab-order outbound HL7 ORM
- Radiology PACS integration for image viewing
- Hospital ADT subscriptions — auto-import discharges into the referral pipeline
03
Identity & security
- SAML / SSO (Okta, Azure AD, Google Workspace)
- SCIM provisioning for staff onboarding and offboarding
- MFA for all logins (TOTP and WebAuthn)
- IP allowlist per facility
- Session timeout configurable per role
- Password policy with breach-list check
- Sentry error tracking with PHI scrubbing
- External uptime monitoring
- PHI access audit dashboard
- Off-host backups
- SOC 2 evidence collection automation
- Multi-region failover
04
Financial & revenue cycle
- Self-pay statement automation with payment plans and collections workflow
- Online payments on the family portal and statement portal
- Sliding-scale calculator for community-care residents
- Resident trust fund — dual signature on withdrawals over threshold, monthly statement to family
- Aging detail with collection workflow — 30/60/90/120/120+ buckets, per-payer aging, auto-letter
- Bad-debt write-off workflow with approval
- Refund workflow with audit trail
- Co-pay and deductible collection at admission
- Cost-report assistance — Medicare cost-report data prep
- Medicare bad-debt log (Form CMS-339 prep)
- Underpayment and overpayment recovery dashboard
05
Third-party connectivity
- Stripe and Square for payments
- QuickBooks and Sage Intacct GL export
- ADP and Paychex payroll export from PBJ
- DocuSign for legal forms
- Twilio for SMS
- SendGrid and Postmark for transactional email
- MS Teams and Slack notification channels
- Calendar sync (Google, Outlook) for staff schedules
- Uber Health and LogistiCare for resident transportation booking
- Surescripts for e-prescribing
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Run a 30-day pilot. One unit. No cost.
We deploy CareCore in one unit, agree on a measurable success metric before day one, and walk if we don't move it.
Other Domains
18 Features
Clinical Care
Bedside depth that actually moves survey numbers.
11 Features
Pharmacy & Medications
Stewardship and safety at every administration.
05 Features
Therapy & Restorative
Section O minutes that reconcile themselves.
06 Features
Quality & QAPI
Move the stars before the stars get reported.
13 Features
Compliance & Rights
Survey-ready every day, not just survey week.
08 Features
Census & Admissions
From phone call to first shift, one funnel.