Family & Communication
Where families feel seen and shifts hand off cleanly.
Two halves of the same problem — the family experience that retains residents, and the staff communication backbone that retains nurses.
3
Sections
23
Features
3
Highlights
01
Family experience
- Resident About Me / life-story — biography, photos, music preferences, important people, surfaced to staff at handoff
- Memory book — multi-section life-story builder (childhood, career, family, milestones)
- Birthday calendar with auto-card generation
- Photo of the day — staff posts, all linked family see
- Care diary — narrative auto-generated from clinical events, family-readable
- Video calls — Zoom and FaceTime scheduling with click-to-join from the family portal
- Spending-money requests by family with trust-fund integration
- Wish lists and care-package coordination
- Religious services calendar with attendance
- Family newsletter generator with merge fields
02
Communication & alerts
- Daily 24-hour handoff report — oncoming-shift summary auto-generated from changes
- Charge nurse rounding checklist
- Stand-up huddle template (clinical or operational)
- Staff secure-messaging — intra-facility chat with PHI permitted in-message
- Push notifications for staff (iOS and Android)
- SMS staff alerts for critical events (call-bell escalation, code blue, sepsis alert)
- Email digest for family — daily or weekly summary of resident activity
- Alert routing engine — escalation chains (RN → charge nurse → DON → on-call MD), per-event policy
- Translation services for family messages
03
Telehealth
- Virtual physician visits — Zoom and Doximity scheduling with visit notes
- Tele-mental health specialty queue
- Remote Patient Monitoring (RPM) — pull vitals from wearables into the chart
- Tele-rehab session scheduling with post-session note
Want this in your unit?
Run a 30-day pilot. One unit. No cost.
We deploy CareCore in one unit, agree on a measurable success metric before day one, and walk if we don't move it.
Other Domains
18 Features
Clinical Care
Bedside depth that actually moves survey numbers.
11 Features
Pharmacy & Medications
Stewardship and safety at every administration.
05 Features
Therapy & Restorative
Section O minutes that reconcile themselves.
06 Features
Quality & QAPI
Move the stars before the stars get reported.
13 Features
Compliance & Rights
Survey-ready every day, not just survey week.
08 Features
Census & Admissions
From phone call to first shift, one funnel.